FAQ

Is Medical Distribution Group, Inc online ordering secure?

Yes, all on-line ordering at MedicalDistributionGroup.com is secure. See our SSL certificate for more information.

What are my payment options?

Medical Distribution Group, Inc will accept American Express, Discover, Mastercard, Paypal, Visa, Apple Pay, and Google Pay. Our “Bill Me Later” options is reserved for NET30 customers with existing terms on their account. If you haven’t completed a credit application please contact customer service. Customers without NET30 terms who use our Bill Me Later option when checking out will need to complete a payment before the order will be shipped.

How can I place an order?

Medical Distribution Group, Inc has many ordering options. The easiest option is ordering from our online store at www.medicaldistributiongroup.com. You may also e-mail orders to Medical Distribution Group, Inc customer service at admin@medicaldistributiongroup.com or call customer service at 888-600-0431. Medical Distribution Group, Inc customer service is available M-F 9-5pm eastern standard time. All e-mail and phone orders will be processed during business hours. Orders placed before 4PM will ship same day as long as inventory permits.

How do I know if Medical Distribution Group, Inc received my order?

Once you place an order Medical Distribution Group, Inc will generate an automated confirmation email of your order within 24 hours. If you do not receive this confirmation email within 24 hours, please contact customer service at admin@medicaldistributiongroup.com or 888-600-0431.

How do I track my order?

Please contact customer service at 888-600-0431 or email admin@medicaldistributiongroup.com for all tracking information. We will have full tracking information available to customers the day after your order has been placed.

What if I lose my account password?

Navigate to the “My Account” login screen, below the login and password boxes, please click “Forgot Password”. A new page will prompt you to input your email address associated with your Medical Distribution Group, Inc account. Your password will be sent to the requested email address. If you do not remember the email address associated with your Medical Distribution Group, Inc account, please contact customer service at 888-600-0431 or admin@medicaldistributiongroup.com for additional help.

What if I need to return an item?

If you are not 100% satisfied with your purchase you may return it within thirty (30) days after the purchase date. Please review our below policy as it relates to the details of all returns.

A Return Merchandise Authorization (RMA) number must be obtained for every and all returns. Please contact your sales representative or contact customer service to obtain this number. Customer service can be reached at 888-600-0431.
All returns or exchanges must be postmarked within 30 days of product delivery date. Returned items postmarked after 30 days will not be processed and will be returned to the sender at the senders expense.
All returns must be in new, unworn, and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will not be accepted for exchange or return. These products will be returned to the customer and a $15.00 inspection/shipping fee will be charged. The card used to purchase the product will be charged.
Please be sure to ship everything included with your order to include product tags, stickers, inserts, boxes, bags, and labels. Missing items will create additional handling charges of $10.00.
Returned items will be assessed a 20% restocking fee. Returned items without a RMA (return authorization number) will not be refunded. A returned item is an item that is being sent back for credit to be applied to the credit card used to purchase the item. The customer is responsible for shipping charges on returned items and any package refusals (ie: if the customer refuses delivery of their order, the cost of UPS or FedEx sending the box back to Medical Distribution Group, Inc, will be deducted from the refund. The "refused package" cost is $15.00).
Exchanges are considered product being replaced with like kind and quality products or more specifically a different size. Additional shipping charges will apply.

Directions for Returns:

Secure your RMA (Return Merchandise Authorization)
Ship Return to:
Medical Distribution Group, Inc.
3135 Lakewood Ranch Boulevard, Suite 111
Bradenton, FL 34211
Please insure your return for the full value of the merchandise.
If you do not hear from Medical Distribution Group, Inc, within 2 weeks of shipping the return please contact customer service.

Limited Warranties-
Products we distribute may or may not come with a limited warranty from the manufacturer. Please see warranty on the product packaging or by visiting the individual manufacturers website. For additional questions please contact Medical Distribution Group, Inc directly.

How do I cancel my order?

Please contact Medical Distribution Group, Inc customer service by phone at 888-600-0431 as soon as you would like the order cancelled. If the order is cancelled before closing time on the day the order is placed, we will not charge a fee for the cancellation. However, if the order is cancelled a day or more after the time of order placement, the items will be assessed a 20% restocking fee and all shipping costs will be covered by the customer on the same credit card which the order was placed.

Frequently Asked Questions

For Healthcare Professionals & Businesses (B2B)

Ordering & Accounts

1. Who can purchase from your company?
We supply licensed healthcare professionals, laboratories, clinics, distributors, and qualified organizations. Certain products may require verification of credentials prior to purchase.

2. Do I need an account to place an order?
While guest checkout may be available for some items, creating a business account allows access to bulk pricing, order tracking, and streamlined reordering.

3. Do you offer bulk or contract pricing?
Yes, we provide volume-based pricing and customized quotes for large or recurring orders. Please contact our sales team for details.

4. Can I set up recurring or standing orders?
Yes, we support recurring orders to ensure uninterrupted supply for your operations.

Products & Compliance

5. Are your products certified and compliant?
All products meet applicable regulatory and quality standards. Documentation and certifications are available upon request.

6. Do you offer product documentation (SDS, IFU, specs)?
Yes, we can provide Safety Data Sheets (SDS), Instructions for Use (IFU), and technical specifications for applicable products.

7. Are your products suitable for clinical diagnostics?
Many of our products are designed for clinical and laboratory use. Please review product specifications or contact us to confirm suitability.

Shipping & Delivery

8. What are your shipping options?
We offer standard and expedited shipping options depending on your location and order size.

9. How long does delivery take?
Delivery times vary based on location and product availability, but most orders are processed promptly and shipped within standard fulfillment timelines.

10. Do you offer international shipping?
Yes, international shipping may be available. Additional fees, duties, and compliance requirements may apply.

11. Can you handle large or palletized shipments?
Yes, we regularly coordinate freight and bulk shipments for institutional clients.

Returns, Damages & Support

12. What is your return policy?
Returns are accepted on eligible items within a specified timeframe. Products must be unused and in original packaging unless defective.

Directions for Returns:

Secure your RMA (Return Merchandise Authorization)
Ship Return to:
Medical Distribution Group, Inc.
3135 Lakewood Ranch Boulevard, Suite 111
Bradenton, FL 34211
Please insure your return for the full value of the merchandise.
If you do not hear from Medical Distribution Group, Inc, within 2 weeks of shipping the return please contact customer service.

13. What if my order arrives damaged or incorrect?
Please contact us immediately. We will arrange replacement, refund, or resolution as quickly as possible.

14. Do you provide dedicated account support?
Yes, business customers may be assigned account representatives for ongoing support and ordering assistance.

For Individuals & At-Home Users (B2C)

Products & Usage

1. Are your products safe for at-home use?
Yes, we offer a selection of products designed specifically for safe and effective use outside of clinical settings.

2. Do I need medical training to use your products?
Most at-home products are designed to be user-friendly. Instructions are provided, and we recommend following all guidelines carefully.

3. Do you offer cancer screening products for home use?
Yes, we provide select screening tools designed to support early detection and proactive health monitoring at home.

Ordering & Payment

4. How do I place an order?
Orders can be placed directly through our website in just a few steps.

5. What payment methods do you accept?
We accept major credit cards and other secure online payment methods.

6. Can I change or cancel my order?
If your order has not yet shipped, we may be able to modify or cancel it. Please contact us as soon as possible.

Shipping & Delivery

7. How long will my order take to arrive?
Shipping times vary depending on your location and selected shipping method.

8. Do you provide tracking information?
Yes, tracking details are provided once your order has been shipped.

9. Do you ship internationally?
International shipping may be available depending on the product and destination.

Returns & Customer Support

10. What is your return policy?
We accept returns on eligible items that are unused and in original packaging within the specified return window.

Secure your RMA (Return Merchandise Authorization)
Ship Return to:
Medical Distribution Group, Inc.
3135 Lakewood Ranch Boulevard, Suite 111
Bradenton, FL 34211
Please insure your return for the full value of the merchandise.
If you do not hear from Medical Distribution Group, Inc, within 2 weeks of shipping the return please contact customer service.

11. What if I receive a damaged or incorrect item?
Please contact us right away. We will resolve the issue quickly with a replacement or refund.

12. Who can I contact for help?
Our customer support team is available via email, phone, or contact form to assist with any questions.

General Questions

Do you offer both professional and at-home solutions?
Yes, our product range is designed to support both healthcare providers and individuals seeking reliable medical and diagnostic supplies.

Product Classification & Purchasing Requirements

What is the difference between OTC, CLIA Waived, and FUO products?

OTC (Over-the-Counter): Products that can be purchased and used by individuals without professional supervision.
CLIA Waived: Diagnostic tests approved for use in certified labs and certain point-of-care settings due to their simplicity and low risk of error.
FUO (For Use Only / Research Use Only): Products intended strictly for research, laboratory, or investigational use—not for diagnostic or clinical use unless otherwise specified.

Who can purchase OTC products?

OTC products are available for purchase by both individuals and professionals. These products are designed for safe and effective use without specialized training.

Who can purchase CLIA Waived products?

CLIA waived products are typically purchased by healthcare providers, laboratories, and organizations operating under a CLIA Certificate of Waiver or equivalent regulatory approval.
In some cases, eligible organizations may be required to provide verification prior to purchase.

Who can purchase FUO / Research Use Only products?

FUO products are intended for qualified professionals, laboratories, and research institutions. By purchasing these products, customers acknowledge they will be used strictly in accordance with their intended non-clinical purpose.

Do you verify eligibility before fulfilling orders?

Yes. We reserve the right to review and verify customer eligibility for certain regulated products prior to shipment. This may include requesting documentation or certification where required.

Can individuals purchase professional-use products?

Certain products may be restricted to licensed professionals or certified facilities. If a product requires verification, this will be clearly indicated, and our team may contact you before processing your order.

What happens if a product is purchased incorrectly?

If a restricted product is purchased without meeting eligibility requirements, the order may be delayed, modified, or canceled. Our team will work with you to resolve the issue as quickly as possible.

Are your products approved for diagnostic use?

Only products specifically labeled and cleared for diagnostic use should be used for clinical purposes. Customers are responsible for ensuring proper use in accordance with product labeling and regulations.

Order Verification & Fraud Prevention

To ensure the security of all transactions, we reserve the right to review and verify any order prior to shipment. This may include confirming customer identity, billing and shipping information, and payment details.

In certain cases—particularly during periods of increased fraudulent activity—we may request additional documentation or verification before processing an order. Failure to provide requested information within a reasonable timeframe may result in order delays or cancellation.

We also reserve the right to:

Cancel or refuse any order we suspect to be fraudulent or unauthorized
Limit quantities or restrict sales at our discretion
Hold orders for further review before fulfillment

These measures are in place to protect both our customers and our business from fraudulent transactions.